Thank you for choosing our electric tools! We understand the importance you place on quality and performance, thus all our products sold on our standalone store undergo stringent tests to ensure they meet your standards. Below is our standard warranty policy to support you when needed.
I. Warranty Period
All electric tools purchased through our standalone store come with a default limited warranty period of 12 months. The warranty period begins from the date of purchase.
II. Coverage of Warranty
Functional Failures: Any functional failures due to manufacturing defects within the warranty period.
Missing or Damaged Parts: Parts missing or damaged due to manufacturing defects or issues during transportation.
Note: Damage due to normal wear and tear, misuse, improper use, or maintenance not conducted according to the user manual is not covered.
III. Exclusions to the Warranty
Damage resulting from any non-standard use.
Unauthorized repairs, alterations, or attempts to open the tool.
Damage from using inappropriate power source and/or unsuitable cables.
Damage resulting from the use of non-authentic accessories or parts.
IV. Warranty Process
Contact Us: Please get in touch with us through Email: sales@feihu-hose.com, providing purchase proof, detailed description of the issue, and relevant photos or videos (if any).
Issue Diagnosis: Our customer service team will contact you, assist in diagnosing the issue, and provide further assistance.
Repair/Replacement: If the issue cannot be resolved remotely, we will provide repair services or replace the product with one of equal value.
V. Additional Terms
Transferability: Warranty applies only to the original purchaser and is not transferable.
Laws and Regulations: This warranty policy adheres to local laws and regulations and is applicable within the limits permitted by law.
Revisions: We reserve the right to modify this warranty policy without notification.
VI. Contact Us
Customer Support Email: sales02@feihu-hose.com
Customer Service Hotline: 410-905-7063
Office Hours: Mon to Fri 8AM-5PM PST, Sat to Sun 8AM-3PM PST
Thank you for choosing our products. We are dedicated to providing you with the highest quality service!