1. Introduction We specialize in providing high-quality garden tool products for B2B wholesale customers. With our manufacturing base located in China, our primary markets include countries in Europe and the United States. We also accommodate requests from other regions. This policy provides an in-depth overview of our logistics and shipping procedures.

2. Delivery Scope

   • Primary Markets: Europe and the United States.
   • Additional Markets: We cater to demands from other regions as well. Kindly connect with our sales team ahead of time to confirm our delivery capabilities.

3. Shipping Method Sea freight is our primary mode of transportation. This approach ensures cost efficiency for our clients, especially for bulk shipments. However, it's essential to note that shipping times vary depending on the destination.

4. Shipping Costs Products are priced on an FOB (Free On Board) basis. This encapsulates the product's cost at our factory and the preparation of the goods up to the nearest port.

The responsibility of bearing expenses from the port of origin to the final destination, including charges like freight, insurance, taxes, and duties, rests with the customers.

5. Delivery Time Considering our dependency on sea freight, shipping durations naturally vary. On average:

   • To the United States: Approximately 4-6 weeks.
   • To European countries: The timeline fluctuates between 5-8 weeks, depending on the specific country.
   • For other regions, the exact duration will differ, contingent on the ultimate destination.

6. Tracking and Confirmation Every dispatched consignment is accompanied by a shipping tracking number, enabling customers to stay informed about the current status and projected arrival time of their goods.

7. Returns and Exchanges Policy Should products incur damage during transit or manifest evident quality discrepancies, it's imperative to reach out to us within 30 days of receipt. We'll facilitate returns or exchanges according to the actual scenario.

Owing to the prolonged nature of sea freight, the returns or exchanges process might also experience delays. We recommend customers remain cognizant of this aspect and plan accordingly.

8. Special Circumstances Occasional unpredicted external factors, such as inclement weather conditions, customs inspections, or political disruptions, might introduce shipping delays. In such scenarios, our commitment is to maintain transparency, provide timely updates, and offer relevant guidance and solutions.

9. Contact Information

   • Email: sales02@feihu-tools.com
   • Phone: +86-571-89891310
   • Working Hours: 9:00 AM - 6:00 PM (Beijing Time), Monday to Friday

10. Last Updated This shipping policy received its latest update on: October 21, 2023.

Thank you for your trust in our garden tool products. Our pledge is the delivery of top-tier products complemented by expert logistics support. For inquiries or further assistance, don't hesitate to get in touch with us.